Average Score (471 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

471 Ratings

4.8 Average

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  • Marie M.06-23-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    The team always takes great care of my car.

  • Enrique D.06-23-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

    They tell me that the oil change would take about an hour and it last two and a half…

  • Lyndsay L.06-21-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

  • Gabriela V.06-20-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    I appreciate Ryan in sales helping me with finding a car that worked with my monthly payment budget and comfort. Todd in sales helped explain the new car and it's features and they were all very nice and sweet to my daughter when I went to go get a new car.

  • Chris G.06-18-2025

    TYPE:ServiceMODEL:Golf RYEAR:2022

    Lack of communication and care for the customer. The automated system does not update to tell me where my car is in the process and I received no phone calls to tell me when my car would be ready, I called at least twice and wasn't able to get through to anyone. I finally received a text telling me my car was ready and that I had to be there by 5:30, I made it with two minutes to spare, a stressful experience.

  • Jeff K.06-18-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

  • Thomas C.06-16-2025

    TYPE:ServiceMODEL:ID.4YEAR:2024

    Done as promised

  • Renee J.06-15-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Jon my service Manager is just always so nice.

  • Kelsey P.06-14-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    The fix was fast and easy and the team is always a pleasure to work with

  • Lawrence S.06-14-2025

    TYPE:ServiceMODEL:ID.4YEAR:2022

    No before and after printout of wheel alignment.00