Average Score (469 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

469 Ratings

4.8 Average

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  • Susan L.08-28-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    Our salesman, Tyler is the sole reason for this 5 star rating. He listened to my questions and concerns as a first time EV buyer, and explained the answers in such a manor that I understood. He went above and beyond to make sure I was comfortable before I drove away. He also took the time in the days after to answer questions regarding charging my vehicle, the computer set up etc. The experience went so well I sent my other into Larry H. Miller and to Tyler where he also leased a new ID4. You can't get any better than that!!

  • David T.08-28-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    Tyler was awesome at filling our needs. He paid attention to the details and we zoomed through the process.

  • Carina W.08-27-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Very thorough!

  • Carrie B.08-25-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

  • Renee J.08-25-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Larry H Miller has wonderful employees and my service went very well. Thanks!

  • Aldo M.08-23-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    the issue in the 2022 tiguan was address promptly by service team , Ben did a great job listening and coordinating, i bet the maintenance crew are amazing as well, i have couple take aways that i would like to share with you, having an engine failure is concerning, this is a less that 25K miles and less than 3 years vehicle with failures similar to a jeep or regular car brand, and maybe this could be driven by having 1st service at 10K miles... you could save maintenance costs from warranty if you reduce to a more realistic time. still.. the service was great and quick, i am really crossing fingers to not have any other issue in the near future (at least in the next 25K miles), Tiguan its being such a great vehicle for me and my family, but unsure to keep this car longer...

  • Charles H.08-21-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    They were so helpful and helped us get the best price possible. They were also super nice

  • Dennis U.08-21-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    I experience great customer service from the service consultant who worked with me, answered all my questions and my vehicle was in and out in a timely manner.

  • William C.08-18-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    The service department is doing a great job. We were in and out in no time.

  • Jana J.08-18-2025

    TYPE:SalesMODEL:ID.4YEAR:2025