8303 West Colfax Avenue
Lakewood, CO 80214
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:PassatYEAR:2018
I would've given them 5 stars but still charged me for the oil change when the missed the 45 minute window by 7 minutes. 4 stars because this was the first time I've gotten an oil change in under an hour. Usually it's 2 to 2.5 hours.
TYPE:ServiceMODEL:Golf GTIYEAR:2019
TYPE:ServiceMODEL:Golf AlltrackYEAR:2019
I hate VW as a brand, but Kat, and the rest of the service team did an amazing job taking care of me.
TYPE:ServiceMODEL:TiguanYEAR:2019
Appt scheduling was perfect and easy. I asked about a quote for my taillight though and never received it. Sal was very professional and helpful too! It's good to have him back! I also really appreciate the fact that you guys do a lift credit now rather than just a one-way lift trip because if you're only getting a ride to somewhere how are you supposed to get it back to the dealership? lol. So, it's nice that you can actually give the customer a to and from option. I was told my car would be done in the morning but the car was not done until the afternoon so I had a hard time getting there with work and I called to ask if they would stay open 5 minutes later and was told no but they could give the keys to the sales department. When I showed up it looks like there was a customer still in the service room so that was a little annoying and then I wasn't shown where my car was so I had to set the alarm off to kind of figure out how I was going to find it and then I did not know how I was going to get out of the dealership so I squeezed through a vehicle and a wall. I really do think you guys offer amazing customer service I just thought that was a little weird.
TYPE:ServiceMODEL:Golf GTIYEAR:2022
TYPE:ServiceMODEL:AtlasYEAR:2021
TYPE:ServiceMODEL:PassatYEAR:2019
TYPE:SalesMODEL:TaosYEAR:2024
Shy made the experience so seamless. No pressure and really seemed to listen to our wants and needs.
TYPE:ServiceMODEL:ID.4YEAR:2023
Sal was fantastic! He was very helpful, and he had great customer service
TYPE:ServiceMODEL:AtlasYEAR:2019
I was in and out in less than an hour.