The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Kim C.12-23-2024
TYPE:ServiceMODEL:TiguanYEAR:2019
Appt scheduling was perfect and easy. I asked about a quote for my taillight though and never received it. Sal was very professional and helpful too! It's good to have him back! I also really appreciate the fact that you guys do a lift credit now rather than just a one-way lift trip because if you're only getting a ride to somewhere how are you supposed to get it back to the dealership? lol. So, it's nice that you can actually give the customer a to and from option. I was told my car would be done in the morning but the car was not done until the afternoon so I had a hard time getting there with work and I called to ask if they would stay open 5 minutes later and was told no but they could give the keys to the sales department. When I showed up it looks like there was a customer still in the service room so that was a little annoying and then I wasn't shown where my car was so I had to set the alarm off to kind of figure out how I was going to find it and then I did not know how I was going to get out of the dealership so I squeezed through a vehicle and a wall. I really do think you guys offer amazing customer service I just thought that was a little weird.
Kenny Y.12-23-2024
TYPE:ServiceMODEL:Golf GTIYEAR:2022
Philip T.12-23-2024
TYPE:ServiceMODEL:AtlasYEAR:2021
Kevin J.12-23-2024
TYPE:ServiceMODEL:PassatYEAR:2019
Mateo T.12-22-2024
TYPE:SalesMODEL:TaosYEAR:2024
Shy made the experience so seamless. No pressure and really seemed to listen to our wants and needs.
Isabel J.12-20-2024
TYPE:ServiceMODEL:ID.4YEAR:2023
Sal was fantastic! He was very helpful, and he had great customer service
Lucy C.12-19-2024
TYPE:ServiceMODEL:AtlasYEAR:2019
I was in and out in less than an hour.
Lou Ellen Z.12-19-2024
TYPE:ServiceMODEL:AtlasYEAR:2021
This service was very good! My service tech did a great job!
Kirsten C.12-19-2024
TYPE:SalesMODEL:TaosYEAR:2024
Tyler took very good care of me. He worked to get me a good lease deal. This is the second car I purchased from Larry Miller with Tyler, and the fourth car from this dealership, so you must be doing something right.
Jack H.12-18-2024
TYPE:ServiceMODEL:ID.4YEAR:2023
Ability to get in for service easily is very important. I have had Toyotas and Hyundais and their service departments are terrible. I told my salesman David that VW should advertise that in their sales department because it is so important to owners. Sal is very knowledgeable and helpful.
