TYPE:SalesMODEL:Golf RYEAR:2024
It was an easy and relatively quick purchase process. The salesperson was even willing to bring the car to me once it was detailed rather than having me wait. No complaints.
Average Score (465 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:GolfYEAR:2019
It’s easy to find a convenient appointment time through the online scheduling, and often I am able to take advantage of a coupon or sale. The waiting area has a variety of seating options for working while I wait. The technicians are super friendly, respectful, and do a great job of staying on schedule in my experience. John (or maybe Jon) on 1/30 was great to work with, and gave me a heads up on the tire treads so I wasn’t caught off guard when they wear out.
TYPE:SalesMODEL:AtlasYEAR:2024
Suk was great, helpful, and made the car buying experience great!
TYPE:ServiceMODEL:TiguanYEAR:2018
TYPE:ServiceMODEL:TaosYEAR:2023
Great service all around.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
My service advisor tried to charge me for a complimentary oil change!! My vehicle is a 24' with 7k miles on it. Since I picked up my car, I've had issues with the infotainment system. Don't know if this is a coincidence or cause and effect. I called the service advisor and he said "while I'd like to charge you to look at the problem, why don't you do a infotainment reset and see if that fixes the issue". Aparently the service advisor is unaware know how warranties work and of the complimentary maintenace for new vehicles.
TYPE:ServiceMODEL:TiguanYEAR:2018
Fast service, friendly employees
TYPE:ServiceMODEL:JettaYEAR:2021
Great service. Everyone seems to really know what they are doing.
TYPE:ServiceMODEL:ID.4YEAR:2023
LHM Team members are friendly and know their work. Drop-off was quick and they kept in good contact with me as to the condition of the car. I have not had any contact with the Sales Department because I leased this vehicle from another VW Dealership. However, I am wondering if I have to return to that other Dealership at the termination of my lease?
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Was sent a message for a recall set up appointment and it was not fixed