Average Score (471 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

471 Ratings

4.8 Average

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  • Gregory K.07-30-2025

    TYPE:ServiceMODEL:ID.4YEAR:2025

    Experience was good - The waiting time was a little long but we came during a busy day.

  • Daniel L.07-30-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    I paid $55 for a tire rotation and the tires weren’t even rotated in an X pattern. While waiting an associate asked me about my experience with my car and then argued with me about my bad experiences how none of it is their fault.

  • Roland K.07-30-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Everything they do is excellent professional customer service.

  • Margene M.07-30-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    I was in and out within an hour. He said maybe 1hour and a half, but they were done sooner

  • Angela Z.07-29-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Jon was very helpful. I always get great service when coming here.

  • Stephen D.07-29-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2019

    Quick, efficient and easy drop off/pickup

  • Vanessa E W.07-29-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Everything went smoothly. My car is running better than it was when I brought it in. Thankful for that.

  • Robin J.07-28-2025

    TYPE:ServiceMODEL:ID4YEAR:2025

  • Robin J.07-28-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

  • Diana M.07-28-2025

    TYPE:SalesMODEL:ID.4YEAR:2025