Average Score (471 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

471 Ratings

4.8 Average

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  • Madelyn C.01-16-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    Jon was super helpful and immediately gave me a time estimate which was spot on! Great experience!

  • Jeff G.01-16-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    routine maintenance appointment was fast and professional

  • Chris G.01-15-2025

    TYPE:ServiceMODEL:Golf RYEAR:2022

  • Bradley S.01-14-2025

    TYPE:SalesMODEL:ID.4YEAR:2024

    The leasing process was smooth and efficient: I was provided a great quote before coming to the store; when I arrived, I test drove the vehicle and completed all the necessary paperwork.

  • Tim R.01-13-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    Kat was very thorough in her communication and explanation of items to me.

  • Christopher K.01-13-2025

    TYPE:SalesMODEL:AtlasYEAR:2024

  • Michael B.01-10-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

    She was very professional and helpful, and got my service done in a timely manner.

  • Ian M.01-09-2025

    TYPE:SalesMODEL:ID.4YEAR:2024

    Well we made an appointment but had to wait 3 hours at the dealership before we could see the vehicle we made appt for

  • Jeff S.01-09-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    After 2 attempts to have my vehicle repaired by so-called independent garage, I grew frustrated with the excuses and delays and I finally decided after almost 2 weeks to get my vehicle repaired I decided to go with the professionalism and competence of an established dealership in my neighborhood.

  • Zachary D.01-06-2025

    TYPE:ServiceMODEL:ID.4YEAR:2024

    Professional throughout the whole process. Our first VW in the family and very impressed with the ease of the lease