Average Score (471 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

471 Ratings

4.8 Average

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  • Milen M.08-08-2025

    TYPE:ServiceMODEL:Golf AlltrackYEAR:2019

    I went for oil service change. They did further inspection on the car and found a leak in the water pump. They also proactively checked if my warranty is active and if it will cover the repairs.

  • Ernest R.08-07-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    Appreciate the professionalism.

  • Stefan S.08-05-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    Hayden was great, efficient and knew the product. I had a bit of a different way of leasing this vehicle through my LLC, but it all got figured out.

  • Attila H.08-05-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    Unorganized. Long appointment scheduled for 5:30 pm has to wait until 8:15pm for my turn. That’s kinda unacceptable

  • Carol B.08-04-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

  • Dawn D.08-01-2025

    TYPE:ServiceMODEL:PassatYEAR:2018

    I love getting my car serviced at Larry Miller, the staff is friendly, they are quick and always wash my car!!!

  • Aminata K.08-01-2025

    TYPE:ServiceMODEL:ID.4YEAR:2024

    I love VW my ID4 is the third VW I bought. I am a loyal customer because VW make solid and nice cars. As a loyal customer I would love to see VW help me lower my payments because I lost my husband and times have been very difficult. If at all possible your company’s help would be greatly appreciated.

  • Andrew C.07-31-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    From start to finish the buying experience was positive for me and my wife. Ulysees especially did a great job understanding our needs, outlining options, explaining details of the car and the leasing process.

  • Bridget N.07-31-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    Eduardo was very communicative and helpful.

  • Erninio Q.07-30-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    David Lax provided excellent customer service. He listened carefully to what I was looking for, took the time to explain the features of the car, and answered all my questions. He was friendly and made the car buying process a pleasurable experience. I also noticed that everyone at Larry H. Miller Volkswagen, from the sales associates to the finance manager, was friendly and welcoming. They congratulated me on my lease, which was a nice touch. I would definitely recommend Larry H. Miller Volkswagen to friends, family, and colleagues. David Lax is a superb member of your sales team.