Average Score (471 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

471 Ratings

4.8 Average

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  • Jason P.05-18-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Great salespeople made it a great experience. It was a real team effort.

  • Peggy H.05-18-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

  • Janell M.05-11-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    They were great. They explained things to me and kept in informed

  • Melissa B.05-09-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Jon was great. I was a drive in on a very busy Friday morning. Not only did I not have wait very long to relay the issue with my car. Jon did everything he could to get my car looked at as quickly as it could be so I could go on my road trip hours later. Thanks Jon!

  • Bruce B.05-08-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    On time, fixed all the issues (really just the 10k service), washed the car, and notified me of an update needed for the radio and got it scheduled for later (when I had more time). Excellent communication on the car's progress and the update notification.

  • Dominic C.05-08-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Fast, work was done well, communication was great

  • Tim R.05-08-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

  • Amy C.05-08-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

  • Joseph B.05-07-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Kat was extremely helpful during our car service. We contacted her multiple times with questions and her responses were quick and she was able to find solutions to our problems.

  • Megan R.05-07-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Kat was awesome! I have had my Tiguan for 6 years now and have done all my services at LMV. Kat was by far the easiest and nicest to work with. She was prompt with answering all my questions. Thought of things to do before I had. It was a refreshing experience and was nice to get in and out all in one day.