Average Score (444 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

444 Ratings

4.8 Average

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  • David C.07-19-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    Eddie is an excellent service representative, explained issues with my Tiguan very well. Julian, your shop foreman, was superb with his customer service, service knowledge, and follow up on a brake issue. Both were very personable and helpful.

  • Hayley V.07-18-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Kat was fantastic! She helped us understand everything that needed to be fixed with my car and even ran it through the wash for me!

  • Brienza M.07-17-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    Katarina was very pleasant, knowledgeable and quick to check me in. She explained relevant policies to me at check in and at check out which made me confident in the decisions I had to make for servicing my vehicle. She even took it a step further to show me where to shop for tires if I wanted to and explained the price matching policy. I thought this was exceptional to be transparent.

  • Yvonne J.07-17-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    Kat always goes above and beyond to help and thats greatly appreciated.

  • Jack M.07-17-2025

    TYPE:SalesMODEL:ID.4YEAR:2024

  • William W.07-17-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    Great service & wonderful staff willing to help out at every corner.

  • Lamond D.07-16-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    Clean dealership and good cars to choose from.

  • David A.07-16-2025

    TYPE:ServiceMODEL:ID4YEAR:2025

    Purchasing here was a straightforward and easy experience. Bradley was a pro. Tyler was as well, and both went above and beyond.

  • Jack H.07-15-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Able to schedule quickly and service consultant was very knowledgeable.

  • Robyn L.07-14-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Thankfully my car was still under warranty, and I was able to get major repairs completed at no cost. Eddie's customer service was excellent.