Larry H. Miller Volkswagen Lakewood

2012 Volkswagen Eos Recall

Volkswagen Eos Recall service at Larry H. Miller Volkswagen Lakewood in Lakewood, CO

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Frequently asked questions

Recall Summary

4 recalls found · All repairs FREE

Air Bags

FREE3 OPEN RECALLS

NHTSA campaign 15V483000 · Reported Aug 4, 2015 · 420,000 vehicles affected

Defect

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.

Consequence

A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.

Corrective Action

Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.

Air Bags3

FREE3 OPEN RECALLS

NHTSA campaign 15V483000 · Reported Aug 4, 2015 · 420,000 vehicles affected

Defect

Consequence

A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.

Corrective Action

Unknown Or Other1

FREE1 OPEN RECALL

NHTSA campaign 18V329000 · Reported May 16, 2018 · 252 vehicles affected

Defect

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.

Consequence

If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.

Corrective Action

Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2012 Volkswagen Eos?

NHTSA has identified four recalls for the 2012 Volkswagen Eos: three involving Air Bags and one involving Unknown Or Other.
The Air Bag recalls address the steering-wheel clock spring and driver's frontal air-bag inflator concerns.
The Unknown Or Other recall concerns modifications that may affect regulatory compliance and increase the risk of a crash, fire, or injury.

How do I check if my 2012 Volkswagen Eos has an open recall?

You can check your 2012 Volkswagen Eos VIN at NHTSA.gov or receive a free VIN check at our service department.
The check compares your vehicle with the manufacturer's open recall records.
Call 720-807-1645 or schedule service online.

How much does a 2012 Volkswagen Eos recall repair cost?

A 2012 Volkswagen Eos recall repair is free at an authorized dealer when the vehicle has an applicable open manufacturer safety recall.
Covered remedies are performed according to Volkswagen's instructions.

Can an independent shop fix a 2012 Volkswagen Eos recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
An authorized Volkswagen dealer has the factory-trained technicians, diagnostic tools, and OEM parts needed for the specified repair.

Does an open recall affect the trade-in value of the 2012 Volkswagen Eos?

Buyers and dealers check recall status, so completing an open recall can help clarify the vehicle's condition during a trade-in evaluation.
Explore your options through our trade-in page.

Recall Service & Dealership Highlights

Safety Comes First

NHTSA recall information identifies three Air Bag recalls for the 2012 Volkswagen Eos. A contaminated steering-wheel clock spring may interrupt the driver's frontal air-bag connection, preventing deployment in a crash. Separate inflator defects may cause the driver's frontal air bag to rupture or explode under excessive pressure, sending metal fragments toward occupants and potentially causing serious injury or death. Another recall concerns modifications that may leave the vehicle out of compliance, increasing the risk of a crash, fire, or injury. Waiting can leave a known safety concern unresolved. A VIN check shows whether a manufacturer remedy remains open, and covered recall work is performed free of charge.

Authorized Volkswagen Expertise

Larry H. Miller Volkswagen Lakewood gives Lakewood, Denver-area, and nearby Colorado drivers a direct path to recall assistance. Our factory-trained technicians follow Volkswagen's repair instructions and use manufacturer diagnostic tools and OEM parts to complete the specified remedy. When your VIN shows an applicable open recall, the manufacturer safety repair is performed at no charge to the owner. We can explain the clock-spring, air-bag inflator, or compliance-related remedy in clear terms and help you understand what happens next. Visit Larry H. Miller Volkswagen Lakewood at 8304 West Colfax Ave in Lakewood, CO, or call 720-807-1645.

Take the Next Step

Start by locating your VIN and booking a free recall check with our service team. Bring your 2012 Volkswagen Eos to the dealership so we can verify open recall status and perform any applicable manufacturer remedy. If you are unsure whether a prior repair was completed, schedule service anyway—the VIN check is free and gives you a clear answer. You can schedule an appointment online or call 720-807-1645. Prompt action is especially important when a recall involves air-bag deployment or a possible crash, fire, or injury risk.