Great and kindly service! Thanks again

good

after reading the vw forum about vw auto tranmissions, we were very concerned that the trans would neat expensive work.. but ryan and jeff asured us at the most it would be a valve body and it was .. we are very impressed with your service are vw will return for service . and a big thanks to your master mechanic JEFF for fixing are vw thanks paul and sandy

I completed the survey and submitted it, but for some reason, it didn't transmit. I was pleased that Amanda asked about my transportation needs while my Beetle was in the service department. No other VW dealer has ever offered a loaner. This is a great service, and I very much appreciated not having to sit in your waiting area, as nice as it is, for the time it took to complete the repair(s) on my car. I always forget that, when I take my car into a dealer for service, the mechanics will invariably find more repairs than the one for which I scheduled the appointment. Then, I am usually unhappy, because I didn't prepare myself for this inevitability. The car needed a tensioner, which was just over $200 and an oil change. My total bill was almost $1400. The work most likely needed doing, but I just wasn't prepared for it. There is no dealer service department at which this fails to happen, so you aren't different from the others in this regard. Overall, I was pleased with the service Amanda provided. I will return, as I purchased the three-oil change package. If I bring the Beetle in for the oil change and leave with another $1,000-plus bill, I will be very unhappy.

Overall a very good experiece - I am totally happy with my car.

Service was excellent.

It went very smoothly. Jeff took great care of me as always. I call for an appointment, drop my car off, the service is done usually sooner then I expect, I pay the invoice, and then get in my newly washed car and drive off with a smile on my face. To me that defines good service. Sincerely, Harvey Parr

Great service

I have had a personal phone call and completed an e-mail review. Now I get this one. The only complaint I have are excessive the reviews. Five stars for service and no stars for all the reviews.

Great